配送ポリシー

5. DELIVERY

We are a direct-to-consumer brand ensuring that we only produce what we sell. Our products are handmade by our Atelier in Naples, Italy and can take up to 3 - 4 weeks to produce. Please note that in the event of large number of orders, the production time may be longer. Our production is closed in August, and any orders received in August will accordingly have longer production time than normal.

The estimated delivery date of the products will be stated in your order confirmation email. Please note that this is an estimate, as there may be circumstances where delivery is delayed because of events in our production or other events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses as a result of such delay.

The time of delivery from shipment of products will depend on the country in which the delivery takes place.

Delivery is made when the purchaser, or her/his representative, has taken over the product(s) upon receipt, and the purchaser has the risk of loss or damage to product(s) from such time.

 We offer complimentary express shipping worldwide via DHL on orders above 340 EUR. For orders below 340 EUR (extra silk ribbons), we charge 30 EUR.

Shipping windows:

Orders placed between the 1st - 15th day of the current month - are shipped the second week of the following month

Orders placed between the 15th - 31st day of the current month - are shipped the last week of the following month

6. TRACK YOUR ORDER

You will receive an e-mail with your DHL tracking number when your order is shipped.

IMPORTANT INFORMATION REGARDING DELIVERY 
If a purchaser refuses delivery when DHL is attempting delivery or orders that are not picked up by purchaser at a local DHL Pick Up Point will be returned to our warehouse. In these cases, we will deduct the shipping cost from the customer's payment when we do the refund. Initial shipping charges to customers will not be refunded (30 EUR). 

7. WARRANTY & REPAIR SERVICE

SPUSTOVA jewellery is subject to a 24-month warranty, which covers production and quality of the product.

The warranty does not cover wear and tear from usage and general deterioration of the product. To make a warranty claim, please contact customer service at info@spustova.com. Make sure to include the order number and a description of the warranty issue.

Every SPUSTOVA piece is handcrafted with great care, using materials of exquisite quality. Although delicate, these pieces are designed to last. With the passage of time, however, you may require the use of our full repair service of your jewellery. To arrange a repair please contact our customer service. Only repairs required due to cases of quality or production failure are covered by our warranty within the warranty period.

Outside of the warranty period please note that the costs of sending and repairing the product might occur.

8. RETURN OF PRODUCT - WITHDRAWAL RIGHTS

You may, depending on where you live, have legal right to cancel your order under the Norwegian Right of Withdrawal Act (Norwegian “Angrerettloven”) or  equivalent  consumer  contract  legislation  within  the  EU.

The purchaser must notify the seller of the use of the right of withdrawal within 14 calendar days from the day after the product(s) is received. The cancellation period is considered complied with if notification from purchaser is sent to seller before the expiry of this 14 days deadline. The purchaser has the burden of proving that the right of withdrawal has exercised. You must inform us that you wish to withdraw from the purchase by informing us by e-mail to info@spustova.com to request a return form before the expiration of the withdrawal period. 

If using the right of withdrawal, the product(s) must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal is given. The purchaser must cover the costs of returning the product, i.e. freight/shipping costs, insurance, duties and/or taxes. When exchanging an item, we will pay for the shipment of your new product. 

The purchaser can try on the product, without the right of withdrawal lapsing. However, the product must be unused and unworn and be in the same condition as it was upon receipt by purchaser. All pieces must be returned with the original branded packaging, where provided, as well as any included documentation, tags etc, including the original packaging materials, and placed inside a protective outer box for shipping.  The purchaser will be liable for any reduced value of the product, and any deterioration of the product(s) will result in a deduction of your refund.

The seller is obliged to refund the purchase price to the purchaser without undue delay, and no later than 14 days from when the seller received notification of the buyer's decision to exercise the right of withdrawal. The Seller has the right to withhold payment until he/she has received the products from the purchaser, or until the purchaser has presented undisputed documentation that the product has been sent back and is in perfect condition.

The right to withdrawal (“Angrerett”) does not apply to products that have been manufactured to the purchaser’s specifications or that have been personalized (“bespoke orders”).

9. NON-CONFORMING PRODUCT(S)

9.1 GENERAL

Products are deemed to have a defect if they are not of satisfactory quality, fit for purpose, or not as described in the product description. 

A non-conformity due to use, wear and/or tear is not a product defect that give basis for a claim from purchaser. If the product has a defect upon receipt, you can file your complaint and request the product to be replaced or rectified. Please contact us at info@spustova.com, and include the order number, description of the defect, and pictures. We will contact you after we have processed the claim.

You are not responsible for costs associated with the return of non-conforming product(s). We will refund the purchase price and delivery costs once we have received the product(s), unless you choose to receive new product(s) to replace non-conforming product(s).