shipping & returns
All SPUSTOVA jewellery is custom-made in our Atelier in Naples, Italy, and is produced to order. We do not keep stock of our products. We offer complimentary express shipping worldwide via DHL on orders above 340 EUR (272 EUR without the VAT). For orders below 340 EUR (extra silk ribbons), we charge 30 EUR, shipping via Norwegian post. For all Non-Norwegian orders, local customs and taxes are not included in the total price, and fees may apply.
Please contact us if you have further questions at firstname.lastname@example.org
We do not ship to Russia.
Orders placed between the 1st - 15th day of the current month - are shipped the second week of the following month
Orders placed between 15th - 31st day of the current month - are shipped the last week of the following month
Once we have accepted your order, you will receive an order confirmation via email. We reserve the right to not accept any orders at our sole discretion.
We want to ensure you get all the information you need about our products. If you wish to exchange or return your products, please note that we offer a 14-day return policy, valid from the day you receive your order. Please reach out to us at email@example.com to request a return form. All shipping costs associated with the return are covered by the customer. When exchanging an item, we will pay for the shipment of your new article. Please note that any products you return or exchange must be returned to us unused and in the same condition as when you received them. All tags must be attached, including the original packaging materials.
Before delivering the order, you will have to fill in the online form which will be send by DHL, directly to your email address.
DHL will act as a broker in collecting the VAT and may ask you for additional information including personal ID number.
DHL should collect only the VAT and custom clearance fee. In most of the EU countries, the VAT rate is between 19% to 21%.
Since all SPUSTOVA products are of EEA preferential origin, no custom duty should occur when shipping to country within the EU.
For shipments to the USA, 5.5% customs duty applies.
In case of any further questions regarding the custom clearance process, please contact us at firstname.lastname@example.org